Rules, visitors and cancellations
Cancellations and no-shows
Let us know about any cancellation in writing. With more than eight weeks’ notice, 100% of the rental payments is refunded; between four and eight weeks, 50%; with less than four weeks, there is no refund.
Cancellation with advance notice
More than eight weeks before arrival: refund of 100% of the amounts paid for the rental.
Between four and eight weeks before arrival: refund of 50% of the amounts paid for the rental.
Less than four weeks before arrival: no refund. The stay is non-transferable.
When there is no refund
No-shows, cancellations on or after the arrival day, early departures and unused nights are not refunded.
For an answer about your specific case, the team reviews the quote, the signed contract, the booking channel and the date of the notice.
The security deposit is separate from the rental payments.
By property
- All properties: this article refers to direct lodging bookings; it does not automatically apply to events or to bookings made through other platforms.