Bookings, payments and deposits
Deposit, documents and booking confirmation
For direct lodging bookings, a 50% deposit is requested and the remaining 50% is paid one week before arrival. Confirmation depends on availability and on the payment having been received.
Before confirming
The team requests an official ID, proof of address and the email of the person making the booking to prepare the contract. Review the document and keep your booking confirmation.
Share documents only through the channel the reservations team indicates. This Help Center does not request or store guest documents or information.
If you need an invoice
Let us know from the start so the team can confirm the process and the tax details required.
Payment method and currency
Direct lodging payments are normally made by bank transfer and in Mexican pesos. If you need to pay in another currency, ask beforehand: it applies only when expressly confirmed in your proposal or contract.
Do not send payments to any accounts other than those indicated by the team in your booking documents.
By property
- All properties: this article refers to direct lodging. Payments for an event at Jardín Allegra 55 and bookings made through platforms should be reviewed in their own proposal or channel.